What we hoped to never say
An update from the Griddy family.
To our loyal Griddy members,
It was not a choice we made.
On February 16th we asked ERCOT for emergency help when our members needed it the most and they did not take action. This is after the PUCT mandated the maximum price for days – a decision they made to take the price out of the hands of the market in a 6-minute meeting.
Today, ERCOT took our members and have effectively shut down Griddy. On the same day when ERCOT announced that it had a $2.1 billion shortfall, it decided to take this action against only one company that represents a tiny fraction of the market and that shortfall.
We have always been transparent and customer-centric at every step. We wanted to continue the fight for our members to get relief and that hasn’t changed.
We will send you updates with more information as we get it. You will always be a Griddster.
A heartfelt thank you,
The Griddy Family
What now?
POLR FAQs
What do I have to do?
You do not have to do anything. ERCOT has already automatically switched you over to a new REP designated as a POLR.
You will also receive notice from the POLR who will assume the responsibility of providing you service. The POLR will assume service for you as of February 26, 2021. You can leave the POLR’s assigned service by choosing a competitive product or service offered by the POLR, or another competitiveREP. If you would like to see offers from different REPs, please access
www.powertochoose.org, or call toll free 1-866-PWR-4-TEX (1-866-797-4839) for a list of providers in your area. After you have transitioned to the POLR, you may accelerate a switch to another REP by requesting a special or out-of-cycle meter read.
You can contact us with any questions at
support@griddy.com or 1-800-993-6207.
What happens to my account balance?
Winter Storm Uri resulted in uncertainty regarding the reliability of data received from meter reads and ERCOT concerning electricity actually used by customers. As such, we have paused further billing until we have more certainty regarding this data. We currently expect to issue final bills in less than 60 days indicating whether your account balance is positive or negative. When we determine a customer’s final account balance, if it is positive that amount will be refunded to you within 7 days.
Will I lose power?
No. You will not lose power. This transition will be seamless. You should not have any interruptions to your electricity service. If you experience any outage, contact your new REP.
Are we getting relief from high electricity costs?
We are hopeful that the state and federal governments will do the right thing and provide relief for all Texans. We are committed to providing credit for any relief we receive back to our customers, on a dollar-for-dollar basis.
What happens if I signed up for a Deferred Payment Plan with Griddy?
At the time final bills are issued, we will work with customers regarding deferred payment plans.
What does this mean for the future of retail electricity choice in Texas?
Many companies have already reported or will report massive losses due to the extreme circumstances last week. While Texas used to be able to boast hundreds of providers and thousands of plans, that freedom of choice could drop to a handful of the traditional, big players. Texas was a trailblazer in deregulation, but it seems we might be going back to the giant monopolies dictating the rules.
How can I speak up for Griddy and to be sure Texas allows wholesale electricity plans?
If you think this loss of choice and innovation is harmful to the future of energy, let your voice be heard. This doesn’t just affect Griddy and our members. It can have lasting impact for years to come. Email or call the PUCT or your local representatives and demand that they create a fair marketplace for innovation and choice.
PUCT info:
512-936-7120 or
customer@puc.texas.gov
Go here if you want even more people to contact:
https://www.puc.texas.gov/agency/about/contact/DepartmentSearch.aspx
Look up your representative:
https://myreps.datamade.us/
source:
It was not a choice we made. Today, ERCOT took our members and has effectively shut down Griddy.
www.griddy.com