I also think for anybody who works for the government (private too would be great) and works from home, they should be forced to immediately give some kind of employee number and name to whomever they’re speaking to and if they’re ever caught lying, receive immediate termination.
The reason I say this is because I’ve called various government agencies and I can tell I’m speaking to someone at home because I can hear a baby in the background and on a couple occasions where they didn’t know the answer to my question & tired of trying to figure out the problem, they claimed they couldn’t hear me and hung up. Then I called back, got the same person because I recognized the voice and baby in the background but she acted like she didn’t know what I was talking about and after we resumed the conversation after I explained everything again, the person hung up on me yet again it was infuriating and I could do nothing about it